Terms and Conditions

In these Terms, capitalised words have the meanings set out below.

"FilmConnector", "we", "us", "our"

[LEGAL ENTITY NAME], a Belgian company registered at [REGISTERED ADDRESS], BCE/KBO [BCE NUMBER], VAT [BE VAT NUMBER].

"You", "your", "Subscriber"

The individual or company that has accepted these Terms by subscribing to FilmConnector.

"Service"

The FilmConnector platform: the website, the web application, the mobile application, and all features offered through them.

"Account"

Your registered identity on the Service.

"Subscription"

Your paid right to use the Service, governed by these Terms and the tier you have selected.

"Tier"

Iris, Aurora, Zenith, Eclipse, or Constellation, as described in Section 7.

"Project"

One short film for which you use the Service to manage festival strategy, submissions, and related work.

"Collaborator"

A person you invite to a Project (for example, the producer, director, an assistant, a national promotion agency, a funder).

"Agency Team Seat"

An additional full-account user provisioned on Eclipse and Constellation tiers.

"User Content"

Synopses, press kits, screener links, project notes, submission strategies, and any other content you create, upload, or store within the Service.

"Phase 1"

The workflow + community + access layer of the Service, available at launch.

"Phase 2"

The AI intelligence layer, defined in our published roadmap, target launch 2027.

"Cycle I"

The founding-member programme described in Section 12.

"GDPR"

Regulation (EU) 2016/679.

"Trial"

The 9-day no-charge evaluation period described in Section 8.

You may subscribe to FilmConnector if you are at least 18 years old, have legal capacity to enter into a binding contract, and (if subscribing on behalf of a company) have authority to bind that entity.

By starting the checkout flow, ticking the acceptance box, and proceeding past the order summary, you accept these Terms. The agreement is formed at that point. We will send you a confirmation email containing your order, the applicable Terms, and the Privacy Policy.

You may not assign or transfer your Subscription to another person without our prior written consent.

You are responsible for keeping your Account credentials secure. You must provide accurate registration information, use a strong unique password, not share your Account, and notify us promptly at integrations@filmconnector.app if you suspect unauthorised access.

You are liable for any activity carried out under your Account, except where you have notified us of unauthorised access and we have failed to act on that notice in good time.

FilmConnector is a professional platform for filmmakers, sales agents, and festival strategists. The Service offers access to a database of approximately 2,200 festivals, a strategy creator, a submission tracker with deadline alerts, Project workspaces with Collaborator seats, press kit templates, and (in Phase 2) AI features.

We do not provide:

• Hosting of the video file itself.
• A guarantee that any festival will accept your film.
• A guarantee of any commercial outcome (sales, awards, distribution).
• Legal, tax, or financial advice.

The judgments you make using the Service — which festivals to submit to, which strategies to follow — are yours.

Each Project includes 5 Collaborator seats. When you invite a Collaborator: you decide who joins and what they see; you are the data controller for their personal data; FilmConnector acts as your data processor on your instructions. The Collaborator must accept a Collaborator Acceptable Use Notice at first sign-in.

When you remove a Collaborator or your Subscription terminates, access is removed. A Data Processing Addendum reflecting this split is available on request.

• Monthly plans — 9-day no-charge Trial beginning when your card is registered. Annual plans carry no Trial (paid upfront at 12.34% discount).
• Full access during the Trial. Cancel any time via account settings or by emailing us — no charge, no further obligation.
• We send a reminder on day 6. If you have not cancelled by 23:59 Belgian time on day 9, your Subscription converts on day 10 and the 12-month Term begins.

• All payments processed by Stripe Payments Europe Ltd. We do not store full card numbers.
• Accepted methods: SEPA Direct Debit, all major cards, bank transfer (annual upfront only).
• Failed payments: Stripe retries on its standard schedule. No payment within 14 days → suspension. No payment within 30 days → termination for cause (Section 17.3).
• Invoices issued in EUR, retained for 7 years per Belgian commercial law.

Subscriptions auto-renew 12-monthly. We send a renewal reminder 30 days before the Term ends. Cancel auto-renewal any time through your billing area or by writing to us — effective at end of current Term.

The 12-month minimum Term is binding once the Trial converts. Mid-term refunds are not available except: during the 9-day Trial; where EU withdrawal rights apply (Section 11); documented hardship cases (write to us); or where we materially breach and fail to remedy (Section 17.4).

On termination: access ends the day after Term ends; User Content is retained 90 days for recovery then deleted; outstanding invoices remain due.

Add-ons attach to and follow the lifecycle of your Subscription. They are prorated when added mid-cycle and terminate with the Subscription. See Section 7.4 for pricing.

When you instruct FilmConnector to forward a submission, you authorise us as your limited agent for that submission. We will transmit the data the festival requires, record the submission in your tracker, and (where supported) pay festival fees you have authorised.

We do not:

• Guarantee selection, screening, scheduling, or commercial outcomes.
• Pre-vet festivals' selection decisions.
• Assume responsibility for the festival's handling of your data after submission.
• Indemnify you against the festival's decisions or actions.

Disputes about a festival's decisions are between you and the festival directly.

When Phase 2 AI features ship: they process content only when you choose to use them; we do not use your content to train third-party models without separate explicit consent; AI output is a recommendation — you retain full discretion; no solely automated decisions with legal or significant effects are made. You can disable AI features at any time; the Service continues with the manual workflow.

You agree not to:

• Upload content you don't have rights to use, or that infringes third-party rights.
• Send spam, unsolicited communications, or malware.
• Access another Subscriber's Account without authorisation.
• Reverse engineer, decompile, or disassemble the Service.
• Scrape or extract the festival database for use outside the Service.
• Use the Service to compete with FilmConnector by replicating its core features.
• Submit films to festivals as an unauthorised third-party broker.
• Use the Service in violation of applicable law.
• Interfere with the Service's operation, security, or availability.

You may decline auto-renewal per Section 10. We may suspend or terminate for cause (with 14 days' notice to remedy, or immediately for incurable breaches) if: payment fails beyond 30 days; you materially breach these Terms; you use the Service for unlawful conduct; a regulator requires us to; or you become insolvent.

If we materially breach and fail to remedy within 30 days of your written notice, you may terminate and receive a pro-rata refund of unused prepaid fees. Sections 5.1, 5.3, 11, 16, 18–23, 25, 27 survive termination.

Our collection, use, and protection of personal data is governed by our Privacy Policy, incorporated by reference into these Terms. For B2B Subscribers, a Data Processing Addendum is available on request. You confirm you have a lawful basis for any personal data you upload or share through Collaborator invitations.

Confidential information shared with you (programmer intelligence, mastermind discussions, product roadmaps) may only be used for the purpose for which it was shared and must not be disclosed to third parties. This obligation continues for 3 years after termination (trade secrets: indefinitely). It does not apply to already-public information or legally required disclosures.

We aim for continuous availability but do not guarantee it. No formal SLAs at consumer tiers (Eclipse includes response targets; Constellation may include negotiated SLAs). Support by email at integrations@filmconnector.app: Iris/Aurora best-effort ~3 days; Zenith ~1 day; Eclipse same day; Constellation per Order Form.

Material feature removals are communicated at least 60 days in advance; if a removal materially diminishes your Subscription's value, you may terminate within 30 days for a pro-rata refund.

You agree to indemnify FilmConnector from claims arising from your User Content, your breach of these Terms, or your violation of third-party rights or applicable law. This indemnity is limited as required by Belgian consumer law and does not apply where the claim arises from our own breach or negligence.

Neither party is liable for delay or failure caused by events beyond reasonable control (natural disasters, war, pandemic, internet outages, government action), provided reasonable efforts are made to resume performance.

Non-material changes take effect on publication. Material changes (price changes for non-Cycle-I Subscribers, new fees, liability or governing law changes) are announced by email at least 60 days in advance; if you do not accept, you may terminate at next renewal without penalty. Cycle I pricing is protected until 2034-12-31.

These Terms are governed by the laws of Belgium. EU consumers also benefit from mandatory consumer protection rules of their country of residence. Business disputes: exclusive jurisdiction of the courts of Brussels. Consumers may also bring proceedings in their country of residence.

EU Online Dispute Resolution platform: https://ec.europa.eu/consumers/odr/

Before formal proceedings, write to integrations@filmconnector.app — we prefer to resolve concerns directly.

Notices to you go to your registered email — keep it current. Notices to us: integrations@filmconnector.app or by registered post to [LEGAL ENTITY NAME], [REGISTERED ADDRESS], Belgium.

These Terms are in English. In case of conflict between language versions, English prevails for B2B; for consumers the version in their language of residence prevails where required by mandatory law.

• Entire agreement — these Terms, Privacy Policy, Cookie Policy, and (for B2B) MSA and DPA form the entire agreement between us.
• Severability — invalid provisions are modified minimally or severed; remaining provisions remain in force.
• No waiver — failure to enforce a right does not waive it.
• No agency — no partnership or employment is created beyond the limited agency in Section 14.
• Third-party beneficiaries — subprocessors, directors, and employees benefit from the limitations in Sections 21–22. No other third parties have rights under these Terms.

We aim to reply to general questions within five working days and to formal contractual notices within the timelines required by these Terms.