Terms and Conditions

In these Terms, capitalised words have the meanings below.

• FilmConnector, we, us, our: FilmConnector, Handelskaai 17 bus 11, 1000 Brussel, Belgium, BCE/KBO 0501.698.846, VAT BE 0501.698.846.
• You, your: the individual or company that uses the Service under these Terms.
• Service: the FilmConnector platform: the website, the web application, every App, and all features offered through them, now and in the future.
• App: any FilmConnector application for any device or operating system, including iOS, iPadOS, macOS, Android, Windows and the web, current or future, with its updates and test versions.
• App Store: the store you download an App from, such as the Apple App Store or Google Play.
• Account: your registered identity on the Service.
• Subscription: your paid right to use the Service under the Tier you selected.
• Tier: Iris, Aurora, Zenith, Eclipse or Constellation, as described in Section 7.
• Project: one film for which you use the Service to manage festival strategy, submissions and related work.
• Collaborator: a person you invite to a Project, for example a producer, director, assistant, national promotion agency or funder.
• Agency Team Seat: an additional full-account user on the Eclipse and Constellation Tiers.
• User Content: synopses, press kits, screener links, project notes, submission strategies and any other content you create, upload or store in the Service.
• Trial: the 9-day no-charge evaluation period in Section 8.
• Consumer: an individual acting for purposes outside their trade, business, craft or profession.
• GDPR: Regulation (EU) 2016/679.

You may use FilmConnector if you are at least 18 years old, have legal capacity to enter into a binding contract and, if you act for a company, have authority to bind it.

For a Subscription, you accept these Terms by starting the checkout, ticking the acceptance box and proceeding past the order summary. The agreement is formed at that point. We send you a confirmation email containing your order, these Terms and the Privacy Policy.

For free, invited or guest access, and when you create an Account in an App, you accept these Terms when you first sign in or when you tick the acceptance box.

You may not assign or transfer your Subscription to another person without our prior written consent.

You are responsible for keeping your Account credentials secure. You must provide accurate registration information, use a strong unique password, not share your Account, and notify us promptly at support@filmconnector.app if you suspect unauthorised access.

You are liable for activity under your Account, except where you have notified us of unauthorised access and we failed to act on that notice in good time.

You can delete your Account in the settings of any App, on our website, or by writing to us. Deleting an Account does not end a running Term or cancel amounts already due. A subscription bought through an App Store must also be cancelled there.

FilmConnector is a professional platform for filmmakers, sales agents and festival strategists. Depending on your Tier, the Service offers a database of film festivals, a strategy creator, a submission tracker with deadline alerts, Project workspaces with Collaborator seats, press kit templates and related tools.

Festival information such as deadlines, fees and rules comes from festivals and other sources and can change or be wrong. Always check with the festival before you rely on it.

We do not provide:

• A guarantee that any festival will accept your film.
• A guarantee of any commercial outcome, such as sales, awards or distribution.
• Legal, tax or financial advice.

The judgments you make using the Service, such as which festivals to submit to and which strategies to follow, are yours.

4.1 Free, invited and guest access

We may offer free accounts, invitations and time-limited guest access, including Halo accounts. Their features can be more limited than those of a paid Tier. We may change or end free access at any time. These Terms apply to it, except the sections on fees, Trial, minimum term and renewal.

4.2 Screening rooms

Where screening rooms are enabled for your Account, you may make a film available for private viewing by people you or the rights holder invite. Viewers receive a personal link, must accept the viewing conditions, and may not share, record, download or re-upload the film. Copies may carry a personal watermark. You confirm that you have the rights to make the film available this way. Access ends when the room closes or the link is revoked. Apart from screening rooms, the Service is not a video hosting service.

5.1 Ownership

You retain all intellectual property rights in your User Content. Nothing in these Terms transfers ownership of your work to FilmConnector.

5.2 Licence to operate the Service

To operate the Service, you grant FilmConnector a worldwide, non-exclusive, royalty-free licence to host, store, display to authorised users, process through features you use, forward to festivals at your instruction, and make minor technical modifications needed for the Service to function. The licence ends when your User Content is deleted under our Privacy Policy.

We do not use your User Content to train third-party foundation models without your separate, explicit consent.

5.3 Your responsibility for uploaded content

By uploading User Content you confirm that you own it or have all necessary rights, that it does not infringe third-party rights, and that it contains nothing unlawful.

5.4 Reporting and removing content

Anyone can report content or data they believe is unlawful or wrong by using the report function where available or by writing to support@filmconnector.app, with an explanation and the exact location. We may remove or restrict content that we reasonably believe is unlawful or breaches these Terms, and we tell you why unless the law prevents it. You can object by replying to that message; we then review the decision.

In Apps that show content from other users, we filter objectionable material, you can report content and block abusive users, and we respond to reports in a timely way and remove content and users that break these Terms.

5.5 Our rights

The Service, including its software, design, databases and map, belongs to FilmConnector and its licensors. Except for the right to use the Service under these Terms, you receive no rights in it. Open data sources are credited where we use them.

Each Project includes 5 Collaborator seats. When you invite a Collaborator, you decide who joins and what they see, you are the data controller for their personal data, and FilmConnector acts as your data processor on your instructions. The Collaborator must accept these Terms at first sign-in.

When you remove a Collaborator or your Subscription ends, their access is removed. A Data Processing Addendum reflecting this split is available on request.

7.1 Tiers

7.2 Prices (EUR, excluding VAT)

7.3 VAT and taxes

Consumers see the final price including applicable VAT at checkout, before they pay. Business customers with a valid VAT number in another EU country are billed under the EU reverse-charge mechanism. You are responsible for any taxes imposed by your country beyond the VAT shown at checkout.

7.4 Add-ons

• Extra Project: €12.34/month (€123.40/year) per additional Project, any Tier.
• Extra Collaborator seat: €3.34/month (€35.13/year) per seat, any Project.

Add-ons are prorated when added mid-cycle, follow the lifecycle of your Subscription and end with it.

7.5 Minimum term

A Subscription runs for a minimum of 12 months (the Term) and renews for further 12-month periods unless cancelled under Section 10.

7.6 Agency Team Seats

Eclipse includes 5 Agency Team Seats. Constellation seats are set in your order. Sharing a seat among several people is not permitted.

7.7 Purchases through an App Store

Where an App offers purchases through an App Store, the price, currency, taxes, trial, billing and renewal shown at purchase apply, and the App Store handles the payment. Plans, prices and features can differ from those on our website.

Monthly plans bought on our website start with a 9-day no-charge Trial, beginning when your payment method is registered. Annual plans carry no Trial.

You have full access during the Trial. Cancel at any time in your account settings or by emailing us, with no charge and no further obligation.

We send a reminder on day 6. If you have not cancelled by 23:59 Belgian time on day 9, your Subscription converts on day 10 and the 12-month Term begins.

Payments on our website are processed by our payment providers. The checkout shows which methods are available to you. We do not store full card numbers.

Available methods can include SEPA Direct Debit, all major cards, and bank transfer for annual upfront payment.

If a payment fails, the payment provider retries on its standard schedule. With no payment within 14 days we may suspend your access. With no payment within 30 days we may terminate for cause under Section 16.2.

Invoices are issued in EUR and kept for the period required by Belgian law.

10.1 Renewal

Subscriptions renew for 12 months at a time. We send a reminder at least 30 days before the Term ends, stating the renewal date and how to cancel. You can cancel renewal at any time in your billing area or by writing to us, effective at the end of the current Term. Consumers keep any mandatory right under Belgian law to end a renewed Term early.

10.2 Minimum term and refunds

The 12-month Term is binding once the Trial converts or an annual plan starts. Mid-term refunds are not available except during the Trial, where the right of withdrawal applies (Section 11), in documented hardship cases (write to us), or where we materially breach and fail to remedy (Section 16.3).

10.3 Export and switching

You can export your User Content before your access ends. If you want to move to another provider or to your own systems during a Term, you can ask for this with up to two months' notice, and we help you transfer your exportable data. If you do so before the Term ends, the fees for the rest of the Term remain due, less the costs we save, unless you have another right to end the Subscription under these Terms or the law.

10.4 When access ends

Access ends the day after the Term ends. User Content is kept for 90 days for recovery, then deleted, unless the law requires us to keep it. Outstanding invoices remain due.

10.5 App Store subscriptions

A subscription bought through an App Store renews and is cancelled in your account with that store. Deleting an App does not cancel it. Refund requests go to that store, under its rules.

11.1 Your right

If you are a Consumer, you may withdraw from a Subscription within 14 days of the conclusion of the contract, without giving a reason.

11.2 How to withdraw

Use the withdrawal function in your billing area or on our website, or send us an unambiguous statement to support@filmconnector.app or by post before the 14 days end. You may use the model form in Annex A, but you do not have to. We confirm receipt without delay.

11.3 Reimbursement

If you withdraw in time, we reimburse all payments within 14 days using your original payment method. If you asked us to start the Service during the withdrawal period, we deduct a pro-rata amount for the days supplied.

11.4 Business customers

The right of withdrawal does not apply to business customers.

11.5 App Store purchases

For purchases through an App Store, you exercise this right with that store, under its process. Your mandatory rights are unaffected.

When you instruct FilmConnector to forward a submission, you authorise us as your limited agent for that submission. We transmit the data the festival requires, record the submission in your tracker and, where supported, pay festival fees you have authorised.

We do not guarantee selection, screening, scheduling or commercial outcomes, pre-vet festivals' selection decisions, take responsibility for a festival's handling of your data after submission, or indemnify you against a festival's decisions or actions.

Disputes about a festival's decisions are between you and the festival.

Where the Service offers AI features, they may use third-party providers described in our Privacy Policy. AI features process your content to provide that feature. We do not use your content to train third-party models without your separate, explicit consent. AI output and estimated figures can be wrong and are labelled as such where required; you keep full discretion. We make no solely automated decisions with legal or similarly significant effects on you.

14.1 Licence

We grant you a personal, non-exclusive, non-transferable, revocable licence to install and use each App on devices you own or control, under these Terms and the rules of the App Store you got it from. Apps are licensed, not sold.

14.2 New Apps and features

These Terms apply automatically to every new App and feature. Where one needs extra conditions, we show them before you use it. An App can offer only part of the Service, and features can differ between devices.

14.3 Updates and test versions

Some updates are needed to keep using an App. Test versions may be unstable, may change or stop at any time, and are confidential unless we say otherwise.

14.4 Device permissions

An App asks for access to functions such as location, camera, photos or notifications only when a feature needs it. You can withdraw this in your device settings; some features may then stop working. Our Privacy Policy explains how this data is used.

14.5 Maps and travel information

Maps, routes, places and travel information are for general information. They may be incomplete or out of date. Check them yourself, and do not rely on them for safety. Third-party sign-in, map and data services are subject to their own terms.

14.6 App Stores

If you download an App from an App Store, these Terms are between you and FilmConnector, not the store, and you also follow that store's rules. For the Apple App Store, Annex C also applies.

You agree not to:

• Upload content you have no rights to use, or that infringes third-party rights.
• Post content that is unlawful, hateful, sexually explicit, violent, defamatory or abusive. We have zero tolerance for this.
• Send spam, unsolicited communications or malware.
• Access another person's Account without authorisation.
• Locate, track, follow or monitor a person, or build profiles of individuals.
• Harass, threaten or pressure festival staff, programmers, filmmakers or anyone else.
• Target events, venues or people for violence or disruption.
• Impersonate a person or business, or post fake reviews or fake places.
• Use the Service to evade a court order, protective order or custody arrangement.
• Use the Service if you are subject to EU sanctions.
• Reverse engineer, decompile or disassemble the Service, except where the law allows it.
• Scrape, bulk-collect or extract the festival database or personal data for use outside the Service.
• Use the Service to compete with FilmConnector by replicating its core features.
• Submit films to festivals as an unauthorised third-party broker.
• Use the Service in violation of applicable law, or interfere with its operation, security or availability.

Depending on the seriousness, a breach can lead to a warning, restriction, suspension or termination, and may be reported to the authorities where life or safety is at risk.

16.1 By you

You can decline renewal under Section 10.

16.2 By us

We may suspend or terminate for cause, with 14 days' notice to remedy or immediately for breaches that cannot be remedied, if payment fails beyond 30 days, you materially breach these Terms, you use the Service for unlawful conduct, a regulator requires us to, or you become insolvent.

16.3 Our breach

If we materially breach and fail to remedy within 30 days of your written notice, you may terminate and receive a pro-rata refund of unused prepaid fees.

16.4 Survival

Sections 5.1, 5.3, 5.5, 11, 15 and 17 to 24 survive termination.

Our use and protection of personal data is governed by our Privacy Policy and our Cookie Policy. For business customers, a Data Processing Addendum is available on request. You confirm that you have a lawful basis for any personal data you upload or share through Collaborator invitations. For privacy questions and requests, write to privacy@filmconnector.app.

Confidential information shared with you, such as programmer intelligence and product plans, may only be used for the purpose for which it was shared and must not be disclosed to third parties. This obligation continues for 3 years after termination, and indefinitely for trade secrets. It does not apply to information that is already public or to legally required disclosures.

We aim for continuous availability but do not guarantee it. There are no formal service levels, except response targets on Eclipse and any negotiated for Constellation. Support is by email at support@filmconnector.app: Iris and Aurora best effort, about 3 days; Zenith about 1 day; Eclipse the same day; Constellation as set in your order.

We announce material feature removals at least 60 days in advance. If a removal materially diminishes the value of your Subscription, you may terminate within 30 days for a pro-rata refund.

20.1 Disclaimers

To the maximum extent the law permits, the Service is provided "as is" and we disclaim implied warranties. We do not warrant that the Service will result in festival selection, sales, distribution or any commercial outcome.

20.2 Limitation

To the maximum extent the law permits, our total aggregate liability in any 12-month period does not exceed the fees you paid us in that period, and we are not liable for indirect, incidental, special, consequential or exemplary damages, including loss of profits, revenue, goodwill, data or business opportunity.

20.3 What is not limited

Nothing limits our liability for death or personal injury caused by our negligence, for fraud or wilful misconduct, or for any other liability that cannot lawfully be limited. Consumers' statutory rights are unaffected.

If you are a business customer, you indemnify FilmConnector against third-party claims arising from your User Content, your breach of these Terms, or your violation of third-party rights or applicable law. This does not apply where the claim arises from our own breach or negligence.

Neither party is liable for delay or failure caused by events beyond its reasonable control, such as natural disasters, war, pandemic, internet outages or government action, provided it makes reasonable efforts to resume performance.

Non-material changes take effect on publication. We announce material changes, such as price changes, new fees, or changes to liability or governing law, by email at least 60 days in advance. If you do not accept them, you may end your Subscription at the next renewal without penalty.

These Terms are governed by the laws of Belgium. Consumers also benefit from the mandatory consumer protection rules of their country of residence.

Business disputes fall under the exclusive jurisdiction of the courts of Brussels. Consumers may also bring proceedings in their country of residence.

Before formal proceedings, please write to support@filmconnector.app; we prefer to resolve concerns directly. Consumers may also contact the Belgian Consumer Mediation Service (www.mediationconsommateur.be).

Notices to you go to your registered email, so keep it current. Notices to us go to support@filmconnector.app or by registered post to FilmConnector, Handelskaai 17 bus 11, 1000 Brussel, Belgium.

These Terms are written in English. If language versions conflict, English prevails for business customers; for Consumers, the version in their language of residence prevails where mandatory law requires it.

• Entire agreement: these Terms, the Privacy Policy and the Cookie Policy form the entire agreement between us about the Service. If you have a separate signed agreement with us, it prevails over these Terms where they conflict.
• Severability: invalid provisions are modified minimally or severed; the remaining provisions stay in force.
• No waiver: failure to enforce a right does not waive it.
• No agency: no partnership or employment is created, and no agency beyond the limited agency in Section 12.
• Third-party beneficiaries: subprocessors, directors and employees benefit from the limitations in Sections 20 and 21, and Apple as stated in Annex C. No other third parties have rights under these Terms.

Email: support@filmconnector.app · Privacy: privacy@filmconnector.app

Post: FilmConnector, Handelskaai 17 bus 11, 1000 Brussel, Belgium

BCE/KBO 0501.698.846 · VAT BE 0501.698.846

We aim to reply to general questions within five working days and to formal contractual notices within the timelines these Terms require.